FAQS

Signing up is easy — just choose the plan that fits your needs on our website or contact us directly. We accept multiple payment methods and there’s no long-term contract required. You can upgrade, downgrade, or cancel anytime.

The Care Plan covers regular plugin, theme, and core WordPress updates, twice daily backups, security monitoring, and priority email support. It’s perfect for keeping your site secure and running smoothly without hassle.

Backups are done twice daily and stored securely offsite. You can request a restore anytime if you experience data loss or site issues. We keep backups for up to 30 days to ensure you have options.

If your site is compromised, our team will immediately act to remove malware, fix vulnerabilities, and restore your website to a safe state. This service is included in all active plans, minimizing downtime and preventing further attacks.

es! Speed optimisation is included in the Complete Plan and available as an add-on for other plans when hosted with us. We analyze your site using GTMetrix and PageSpeed and implement improvements to boost load times and Core Web Vitals.

Absolutely. We fix checkout issues, configure shipping options, manage payment gateways, and handle updates to ensure your online store runs smoothly and securely.

Support is available via email and chat during business hours, with 24/7 priority support included in the Unlimited and Complete Plans. Our team aims to respond within 1-2 hours for urgent issues.

Yes, you can cancel your plan anytime with no hidden fees. Upon cancellation, your access to support and services will continue until the end of your billing cycle.

We provide theme customisations, plugin configurations, and minor feature additions. For larger custom projects, we offer quotes based on your specific requirements.

Our plans include premium web hosting with multiple server locations, PCI compliance, and scalable disk space depending on your plan. We ensure fast, secure, and reliable hosting optimized for WordPress.

We manage plugin, theme, and WordPress core updates on your behalf. Before applying updates, we run tests in staging environments to avoid conflicts. You can delay updates if needed.

Yes, we help with email account configuration, spam filtering, and troubleshooting email issues. Assistance is included with all hosting plans.

Support requests are unlimited for Care, Unlimited, and Complete Plans. Our SLA ensures timely responses and prioritizes critical issues for higher-tier plans.

You can, but we recommend letting us handle plugin installations and configurations to avoid conflicts or security risks. We also troubleshoot any issues that arise with plugins.